The utility Industry is the prime facilitator of basic necessities for every consumer in and around the globe. In the far more deregulated market, utilities and unbundle themselves and break down old barriers. However, at the same time, aging grids, rising fuel costs, energy efficiency requirements, and new customer service demands are dramatically affecting the industry on a daily basis.
To maintain their leadership position and customer base, utility companies are differentiating themselves by looking for ways to enhance the customer experience while lowering operational costs, thereby increasing shareholder value.
Fostering customer satisfaction through operational efficiency
BitsAI’s utility practice is matured and well qualified to manage the evolving trends in Information Technology and Operations Technology (IT & OT) landscape to enable the efficient and effective functioning of your business. At BitsAI, we have been creating utilities of tomorrow that bring energy and environmental sustainability, while improving the bottom line and create customer value.
In this digital era, Utilities find themselves in a must evolve condition to remain profitable. Even after global implementation of smart metering infrastructure, Utilities sector is yet to extract complete ROI so as to create a customer value. On the grid operations side, utilities have witnessed never before challenges with devastating super-storms that impact the key reliability indices, which needs to be tackled leveraging the integrated IT & OT approach.